Privacy Policy

Effective date: May 25, 2026

Healthwise Diagnostics is committed to protecting the privacy and confidentiality of personal information and personal health information. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain information when you use our website, request an appointment, upload a requisition form, contact our clinic, or receive diagnostic imaging services from us.

Information We Collect

We may collect information that you provide directly to us, including your name, phone number, email address, appointment details, selected imaging service, messages submitted through forms, requisition forms, and information needed to confirm your appointment or support your diagnostic imaging care.

When you attend the clinic, we may also collect personal health information such as your requisition, Ontario Health Card information, relevant medical history, exam details, diagnostic images, reports, and information required for billing, clinical documentation, and communication with your referring healthcare provider.

How We Use Information

• To schedule, confirm, change, or cancel appointments.
• To review requisition forms and prepare for diagnostic imaging exams.
• To provide diagnostic imaging services and related patient care.
• To send reports and related information to referring physicians or authorized healthcare providers.
• To respond to patient inquiries, feedback, complaints, and administrative requests.
• To meet legal, regulatory, quality assurance, accreditation, billing, and record-keeping obligations.

Appointment Requests and Requisition Uploads

If you submit an appointment request or upload a requisition through our website, we use the information only to process your request, contact you about your appointment, and support the requested diagnostic imaging service. Please do not submit information through the website that is not needed for your appointment request.

Communications

We may contact you by phone, SMS, or email for transactional purposes related to your appointment request, including scheduling, preparation instructions, missing information, changes, or follow-up administrative matters. These communications are not marketing messages.

Disclosure of Information

We do not sell personal information or personal health information. We may disclose information to referring physicians, authorized healthcare providers, laboratories or service providers involved in care, payment processors, technology providers that help operate our systems, and organizations or authorities where required or permitted by law.

Safeguards

We use administrative, technical, and physical safeguards designed to protect personal information and personal health information against unauthorized access, use, disclosure, loss, or theft. Access is limited to staff and authorized service providers who require the information to perform their duties.

Retention

We retain records for as long as required for clinical, legal, regulatory, operational, and quality assurance purposes. When information is no longer required, we take reasonable steps to securely destroy, delete, or de-identify it.

Your Rights

You may request access to, or correction of, your personal information or personal health information, subject to legal and clinical record requirements. We may need to verify your identity before responding to a request.

Website Use

Our website may collect limited technical information such as browser type, device information, pages visited, and general usage data to help maintain and improve the website. We do not use this information to diagnose or provide medical care.

Third-Party Links

Our website may link to third-party websites, forms, maps, or resources. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting information to them.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Healthwise Diagnostics.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.